Discover the app
Overview of your insurance
We've put everything about your pet and your insurance in one place. In our app, you create a profile for your four-legged friend, which is then linked to the insurance. Here you can view your insurance policies, make a claim and chat to us if you have any concerns. All the information always available in your mobile.
Collect points in the app
The health and well-being of your animal is Lassie's top priority. In a light-hearted and inclusive way, we want to teach you how to take the best care of your four-legged friend.
You collect your points in the app when you complete our courses, which consist of articles and quizzes. The courses make it easier for you to prevent injuries and illnesses while getting a discount on your insurance.
Our courses give you a lower price
Start a course by reading the articles and getting the right answers to all the quiz questions. Once you have completed the course, you will earn points. Once you have collected enough points, you will be placed on a new point level and can exchange your points for a discount. You can find an overview of your points under "Points" in the app. Your points pool is valid for one year, due to insurance reasons.
The more courses, the more points
Each course has a number of points that you collect when you complete the course. You can also see approximately how long it takes to complete the course and learn the content. The more courses you do, the more points you get. Apply the knowledge you learn in the app and create the conditions to keep your dog or cat healthier. Not only will it give you a discount on your insurance, you'll prevent vet visits and set the stage for a longer life with your best friend.
Get a discount on insurance
Dog insurance đ¶
15 000 points = 500 kr discount
3 000 points = 100 kr discount
1500 points = 50 kr discount
Cat insurance đ±
10 000 points = 250 kr discount
2 000 points = 50 kr discount
1000 points = 25 kr discount
Exchange points for a discount
On the home screen of the app, you can see how many points you have accumulated, but also how many points you have left to reach the next level. When you click on your level, you can see how much discount your points represent.
You can exchange your points for a discount in the benefits corner, which you can access when you click on your level on the home screen.
The discount is deducted from your insurance
If you have chosen to pay for your insurance by annual instalment, your collected points rebate will be added to the next invoice. So if you collect a discount of SEK 500 during the year, you will receive a discount of SEK 500 on the next annual premium. If you have chosen monthly payment, your collected points discount will be deducted from the next monthly invoice.
Mer om Lassie-appen
By buying insurance with Lassie, you get free access to advice from online vet FirstVet, right on your mobile. Your insurance price or how much is left of your insurance package for veterinary costs is not affected (âŹ30,000, âŹ60,000 or âŹ150,000).
At Lassie, we think it's a good idea to contact FirstVet first before you go to the vet. In many cases, they can help prevent the expensive costs of a clinic visit or advise on the best clinics for your particular problem.
FirstVet helps you with veterinary issues right on your mobile. You can find FirstVet under "Insurance" in the app. Common questions they help with are:
Vomiting and diarrhoea
Skin problems and itching
Colds (coughs and sniffles)
Possible poisoning
Accidents and injuries
The calls apply to counselling in case of symptoms or injury. Some examples of calls that are not free of charge are behavioral advice, dietary advice, tick vaccines or prescriptions for preventive care.
So, now to how FirstVet works.
Before the visit:
Download FirstVet on your mobile by clicking here or register directly in your browser firstvet.com
Log in with BankID and create your account, we'll help you with the right info about your animal
Book your visit
Choose a time that suits you
Describe the symptoms and send a picture or two
Start the appointment when it's time
During the visit:
Your visit will take place via a video call on your phone, tablet, or computer. You will receive a reminder via SMS just before your call begins
After the visit:
FirstVet will make the diagnosis and make sure your dog gets the treatment needed. You will receive a record of advice and diagnosis sent from the vet. If your dog needs further care, you will be sent a treatment referral.
No, you can take our quizzes in the app, not on your computer. However, you can read articles from your computer/web on our website. Videos are also only available in the app.
I'm glad you want to download our app! In the app you'll find tips and reminders about the care and health of your dog or cat. You can also easily get our insurance in the app and keep track of all your insurance(s) easily in one place.
Download our app, start earning points and influence your price!
In the app, you'll find tips and reminders about the care and health of your dog or cat. You can also easily get insurance in the app and keep track of all your insurance(s) easily in one place. If you're an insurance customer, you can also convert the points you earn from taking our quizzes into discounts on your insurance policy(s).
You can easily contact us in the app and see the status of all your insurance cases, report a claim, get offers and collect discounts to make your insurance even cheaper.
The app is completely free and open for everyone to use. If you're an insurance customer, you can also convert the points you earn from taking our quizzes into discounts on your insurance policy(s).
Download our app, start collecting points and influence your price!
You can see everything about your insurance under the "Insurance" tab.
It's easy! You can buy Lassie's insurance in the app under "Insurances".
Absolutely, the easiest and fastest way to contact us is via the chat in the app. Type your message and we'll get back to you as soon as possible. We've also listed the most frequently asked questions here - so you can take a look and see if your question is answered there! But you're always welcome to contact us of course!
Yes, it's easy! By buying insurance with Lassie, you get free access to advice from online vet FirstVet, right on your mobile and computer. You pay no excess when using FirstVet and your vet fees to FirstVet do not affect your insurance amount.
Yes, it's easy! Go to the app under "Insurance" and report your claim. You can also email us at skador@lassie.co.
Any questions about your claim should be sent to the same email or by phone, 010-183 98 18, button 2.
We may need your dog/cat's ID or registration number when making a claim.
When you add your four-legged friend to the app, click on "Profile" in the bottom right corner. Once in "Profile", click on "Add Pet" and choose whether you want to add a dog or a cat. Now you can choose if you want to add the name of your pet, a picture and a birthday. Remember that you must add "Breed" to your animal in order to save.
Typical, hopefully it's easy to solve - try exiting the app and restarting it. If that doesn't work, feel free to contact us by email at support@lassie.co or via the chat on our website.
You can add when it's your four-legged friend's birthday. You can do this either when you add your dog or cat, or by clicking on "Change" in the right-hand corner of "Your animals", which you'll find under "Profile".
Under "Favourites" you can find saved articles or other course content that you can easily go back to and find. You can save articles under "Favourites" by clicking on the orange symbol in the top right corner.
You can turn on "Notifications" in the app by dragging the icon to the right. When notifications are on, the symbol will be green instead. By turning on notifications, we will send you notifications when it's time for vaccinations and other important things we want to remind you about regarding your pet's health.
We wish we could say: yes! There is. But not quite yet, but working on getting that functionality there soon!
Please like the article to show that you want that feature too đ
Please contact us at support@lassie.co and we will delete your account for you.
You can search for different articles or videos using the search function under "Learn" in the app. Search for what you want to learn more about and you'll get both courses and articles on that particular topic.
We've taken a digital approach to fit our digital lives. That's why we've decided to have the app as our primary platform. Anything you can do on the website, you can also do on the app.
The quickest way to reach us is via the chat in our app and on our website. There we have a response time of 1 minute! You'll find the chat in the top right corner with a speech bubble symbol.
You can also email us at support@lassie.co or reach us by phone at 010-183 98 18, dial 3. We have the best opening hours in Sweden, we are open every day from 08-21 except holidays when opening hours may vary.
If you are an insurance customer with us and have questions about your animal's health, you can call the online vet FirstVet directly via our app. You can find them under "Insurance" in the app.
Lassies poÀngsystem
In order to use your collected points, you need to have an insurance policy with us. You earn points by taking the various quizzes available in the app - so you earn points while you learn something new! You can see on each course how many points a completed course gives you. Your points pool is valid for one year, due to insurance reasons. You can use the points to get a discount on your pet insurance (see below) and also soon in the web shop.
500kr discount dog insurance đ¶, 250kr discount cat insurance đ± = 15 000 points
100kr discount dog insurance đ¶, 50kr discount cat insurance đ± = 3 000 points
50kr discount dog insurance đ¶, 25kr cat insurance đ± = 1 500 points
When you receive points from quizzes that are related to cats, those points are earmarked as cat points. The same applies when you score points from quizzes related to dogs, then those points are earmarked as dog points.
The points you earn for your dog are separate from the points you earn for your cat. So you can't combine your cat and dog points to get a discount.
Download our app, start collecting points and influence your price!
Your points pot is valid for one year, the same as your insurance year. You can use the points to get a discount on your pet insurance (see below) and also soon in the webshop.
500kr discount dog insurance đ¶, 250kr discount cat insurance đ± = 15 000 points
100kr discount dog insurance đ¶, 50kr discount cat insurance đ± = 3 000 points
50kr discount dog insurance đ¶, 25kr cat insurance đ± = 1500 points
SkadeanmÀlan i appen
If you have receipts from different veterinary visits, you will need to take a picture of each receipt and upload them separately to the Lassie app. Once we receive the receipts, we'll look at them and if the damage is covered by your insurance, we'll arrange a payout.
Submit your receipt from the veterinary visit via the app, under "Insurance" and your damages. Take a picture of the receipt and upload it.
You can easily make a claim directly in the app. At the bottom under "Insurance" you will find both an overview of your Claims and "Report a claim". You can also email us at skador@lassie.co. Please include your insurance number, invoice, visit notes/records, all receipts, any pharmacy prescriptions and the account number to which you would like us to make payment.
Any questions about your claim can be asked in the chat in our app and via the same email. If you have any questions about your claim, our customer service is open every day from 8am to 9pm (except public holidays).
