How to file a claim with Lassie

You can easily make a claim directly in the app. At the bottom under "Insurance" you will find both an overview of your Claims and "Report a claim". You can also email us at skadeteamet@lassie.se Please include your insurance number, invoice, visit notes/records, all receipts, any pharmacy prescriptions and the account number to which you would like us to make payment.

Any questions about your claim can be asked in the chat in our app and via the same email. If you have any questions about your claim, our customer service is open every day from 8 AM to 9 PM (except public holidays).

Submit your receipt from the veterinary visit via the app, under Insurance and your damages. Take a picture of the receipt and upload it.

By buying pet insurance with Lassie, you get access to advice from a digital vet, directly on your mobile phone. Your insurance price or how much is left of your insurance package for veterinary costs is not affected (30 000 kr, 60 000 kr, 90 000kr, 120 000kr, 160 000 kr).

At Lassie think it's a good idea to contact a digital vet first before going to the vet. In many cases, they can help prevent the expensive costs that arise from a clinic visit or provide tips on the best clinics for your particular problem.

Common questions they help with are:

• Vomiting and diarrhoea

• Skin problems and itching

• Colds (coughs and sniffles)

• Possible poisoning

• Accidents and injuries

The calls apply to counselling in case of symptoms or injury. Some examples of calls that are not free of charge are dietary advice, tick vaccines or prescriptions for preventive care.

Yes, we do! Your veterinarian has the possibility to directly report an injury to us weekdays from 08-17 (except holidays).

When the claim is settled directly, you won't be out of pocket and you'll only have to pay for the fixed and variable excesses. Lassie settles the rest directly with the vet - great, eh?

We have no limit on the number of injuries you can report in a year. We will reimburse you for damages up to the amount of veterinary care for which you have purchased insurance. We cannot pay for damages that exceed your chosen amount in any one insurance year (30,000 kr, 60,000 kr or 160,000 kr).

An exception is something that is not included in your insurance.

If you are dissatisfied with a treatment at a veterinary clinic or suspect that your dog or cat has been mistreated, you can turn to the Animal Health Care Liability Board at the Swedish

Board of Agriculture:

Ansvarsnämnden för djurens hälso- och sjukvård
Box 322
551 15 Jönköping

Tel. 036- 15 58 53
Fax. 036-19 05 46
E-mail. vetansvar@jordbruksverket.se
Website: www.vetansvar.se