We are there for you in case of an injury
No one wants to have to use their insurance. But if damage does occur, it's important to feel confident that help is at hand. Here we outline what you need to do if your dog or cat need veterinary care.

Online vet
Call your vet if you are worried about your pet's condition
If you are worried about your dog or cat but it's not an emergency, we recommend that you contact a digital vet before going to the clinic.With your Lassie insurance, calls are included in case of symptoms or injury. Diagnosis can often be made digitally and you will quickly receive advice on treatment or next steps.
Filing claims
How to file an insurance claim
Have you been to the vet and want to apply for compensation? Then you need to submit a claim form.Our claims department is open Monday-Friday from 08-17, but you can submit your claim in the app or via email whenever you want.
Direct claims
Let us handle the bill
With a direct insurance claim, we take care of the payment directly with your vet. You only pay the deductibles and any administrative fees at the vet.
Most vet offices offer this service. Say that you want to make a direct claim and bring your insurance number to the vet.
For the vet
Lassies payment info
Our direct claims handling is open weekdays from 08:00 to 17:00. Please email direktreglering@lassie.co. Call us on 010-183 98 18 and dial 3 if you have questions.
Billing address
Lassie AB Org. nr. 559268-8310
Döbelnsgatan 21
111 40 Stockholm

Appeals Board
Not happy with our decision?
Other complaints can be submitted to klagomal@lassie.co but for if you are dissatisfied with a decision this is what you do:
FAQ