Lassie

We are there for you in case of an injury

No one wants to have to use their insurance. But if damage does occur, it's important to feel confident that help is at hand. Here we outline what you need to do if your dog or cat need veterinary care.
FirstVetIllustration
Online vet

Call your vet if you are worried about your pet's condition

If you are worried about your dog or cat but it's not an emergency, we recommend that you contact a digital vet before going to the clinic.
With your Lassie insurance, calls are included in case of symptoms or injury. Diagnosis can often be made digitally and you will quickly receive advice on treatment or next steps.
Appstore
Google Play
Filing claims

How to file an insurance claim

Have you been to the vet and want to apply for compensation? Then you need to submit a claim form.
Our claims department is open Monday-Friday from 08-17, but you can submit your claim in the app or via email whenever you want.
Direct claims

Let us handle the bill

With a direct insurance claim, we take care of the payment directly with your vet. You only pay the deductibles and any administrative fees at the vet.

Most vet offices offer this service. Say that you want to make a direct claim and bring your insurance number to the vet.
For the vet

Lassies payment info

Our direct claims handling is open weekdays from 08:00 to 17:00. Please email direktreglering@lassie.co. Call us on 010-183 98 18 and dial 3 if you have questions.

Billing address
Lassie AB Org. nr. 559268-8310
Döbelnsgatan 21
111 40 Stockholm
Depression in cats
Appeals Board

Not happy with our decision?

Other complaints can be submitted to klagomal@lassie.co but for if you are dissatisfied with a decision this is what you do:
FAQ

Claims