If you have receipts from different veterinary visits, you will need to take a picture of each receipt and upload them separately to the Lassie app. Once we receive the receipts, we'll look at them and if the damage is covered by your insurance, we'll arrange a payout.

Submit your receipt from the veterinary visit via the app, under "Insurance" and your damages. Take a picture of the receipt and upload it.

Yes, we do and we even have the best opening hours for direct regulation in Sweden. Your veterinarian has the possibility to directly report an injury to us weekdays from 08-17 (except holidays).

When the claim is settled directly, you won't be out of pocket and you'll only have to pay for the fixed and variable excesses. Lassie settles the rest directly with the vet - great, eh?

Yes, we do if they happened more than two years ago. We do not currently reimburse costs from previous complaints (anything your animal has been treated, medicated, examined or shown symptoms for within the last 24 months).

By buying insurance with Lassie, you get free access to advice from online vet FirstVet, right on your mobile phone. Your insurance price or how much is left of your insurance package for veterinary costs is not affected (SEK 30 000, SEK 60 000, SEK 160 000 / €3,000, €6,000 or €16,000).

At Lassie, we think it's a good idea to contact FirstVet first before you go to the vet. In many cases, they can help prevent the expensive costs of a clinic visit or advise on the best clinics for your particular problem.

FirstVet helps you with veterinary issues right on your mobile. Common questions they help with are:

• Vomiting and diarrhoea

• Skin problems and itching

• Colds (coughs and sniffles)

• Possible poisoning

• Accidents and injuries

The calls apply to counselling in case of symptoms or injury. Some examples of calls that are not free of charge are behavioral advice, dietary advice, tick vaccines or prescriptions for preventive care.

So, now to how FirstVet works.

Before the visit:

• Download FirstVet on your mobile or register directly in your browser at firstvet.com

• Log in with BankID and create your account, we'll help you with the right info about your animal

• Book your visit

• Choose a time that suits you

• Describe the symptoms and send a picture or two

• Start the appointment when it's time

During the visit:
Your visit will take place via a video call on your phone, tablet, or computer. You will receive a reminder via SMS just before your call begins

After the visit:
FirstVet will make the diagnosis and make sure your cat or dog gets the treatment needed. You will receive a record of advice and diagnosis sent from the vet. If your cat or dog needs further care, you will be sent a treatment referral.

We have no limit on the number of injuries you can report in a year. We will reimburse you for damages up to the amount of veterinary care for which you have purchased insurance. We cannot pay for damages that exceed your chosen amount in any one insurance year (30,000 SEK, 60,000 SEK or 160,000 SEK).

In Medium and Large, the insurance covers complications during the first pregnancy of the dog/cat for treatment and caesarean section.

In Mini, the insurance does not reimburse veterinary care, medication, or other expenses related to a normal pregnancy or for interrupting pregnancy due to miscarriage.

If you would like to know more about what the different options cover, please take a look at our policy conditions under "Overview of what is included".

🐶 The five most common injuries/diseases for dogs are:

1. Poisoning

Dogs can often want to eat things they're not supposed to. Some things can be directly life-threatening and others are only poisonous if the dog ingests large amounts. Here is a list of some things that can cause poisoning:

• Blue-green algae

• Chocolate

• Cocoa

• Dough

• Acorns

• Nuts

• Raisins

• Salt

• Grapes

• Goatstick

• Onions

• Glycos

• Toads

2. Vomiting or diarrhoea

Dogs usually suffer from vomiting or diarrhoea if they have eaten something they shouldn't. Usually the problem goes away after a few days (12-48 hours). If it doesn't, you should visit a vet.

3. Nose mites

Nose mites are not dangerous; they are non-dangerous parasites that live in your dog's nose and sinuses. Sneezing and giggling are common symptoms of nose mites.

4. Uterine inflammation

Pyometra which occurs when pus is produced and hence uterine inflammation is common in female dogs. The disease often results in an enlarged, pus-filled uterus. Common symptoms of this are persistent, brownish-red and foul-smelling discharge from the orifice. It is most common in middle-aged and older bitches.

5. Urinary tract infection

Dogs, just like humans, can suffer from urinary tract infection or bladder catarrh. Symptoms of a urinary tract infection are that the dog urinates more often, you may see that the urine is mixed with blood and that it hurts for the dog to urinate.

🐈 The five most common injuries/diseases for cats are:

1. Poisoning

Cats can sometimes eat something they shouldn't. In the case of poisoning, the cat may develop a fever, become tired, hungry and have no appetite. Acute symptoms may also include vomiting, diarrhoea, rapid breathing, shaky head/body and unsteady legs.
Here is a list of some things that can cause poisoning:

• Lilies

• Paracetamol

• Ethylene glycol

• Rat and mouse poison

• Raisins

• Grapes

• Glycose

2. Vomiting or diarrhoea

Cats usually suffer from vomiting or diarrhoea if they have eaten something they shouldn't. Usually the problem goes away after a few days (12-48 hours). If it doesn't, you should visit a vet.

3. Urinary tract diseases

Urinary tract diseases are a common problem in cats. In many cases for male cats, acute problems can occur as a result. Urinary tract diseases are quite dangerous and you should always go to the vet if your cat cannot urinate normally.

4. Skin problems

The skin of the cat has several functions. Among other things, it protects the cat from injury and maintains the moisture balance in the body. The skin also protects the cat from sunlight and helps regulate temperature. Skin problems often cause itching, which the cat shows by licking itself intensely.

5. Poisonous trauma

Venomous rheumatism or hyperthyroidism is one of the most common hormonal disorders in older cats. Symptoms usually appear from about 8 years of age but from 4 years of age and upwards the cat can be affected. Toxic thyroiditis means that the cat produces more thyroid hormone than normal.

More reading on how to prevent these can be found in our app which you can download here.

Yes, if a veterinarian decides on a home visit in case of life-threatening injury or illness and possible transfer that cannot be treated in a clinic.

An exception is something that is not included in your insurance.

If the insurance is transferred directly to Lassie from another Swedish insurance company, the insurance is valid without a waiting period if the coverage is the same. For illness or injury occurring within the waiting period, an exclusion may be added to the insurance, which means that this injury is not covered/reimbursed by the insurance.