We’re here to help
Do you have any questions about Lassie?
Claims
File a claim
The easiest way to file your claim is using the app but you can also contact us via email or phone.
Open: Monday-Friday at 09-17
Closed on certain holidays.
Email: skadeteamet@lassie.co
Phone: 010-183 98 18
Direct Claims Settlement
Direct payment of costs
When the payment is to be handled directly between us and the veterinary clinic.
Open: Monday-Friday 08-17.
Closed certain holidays.
Email: direktreglering@lassie.co
Phone: 010-183 98 18, option 3.
Billing address
Lassie AB Org. no. 559268-8310
Döbelnsgatan 21
111 40 Stockholm
Customer Service
Contact customer service
For questions about Lassie and help with your insurance.
Open: Every day 08-21.
Certain holidays closed.
Email: hej@lassie.co
Chat: Look for a chat bubble on the website or in the app.
Phone: Book an appointment for guidance. Look for a calendar icon on the website or when you calculate a price proposal.
Other questions
Press & commercial partnerships
Do you want to get in touch with us about marketing, collaborations, or partnerships? Or are you a journalist with questions or other requests?
Email: hej@lassie.co.
Complaints
Help us improve
Reach out if you have complaints! We gratefully accept your viewpoint and will take it into consideration both quickly and carefully.
Complaints officer: Sophie Wilkinson
Email: complaints@lassie.co
In case of disputes or complaints associated with the insurance mediation, you can also use the EU's online dispute resolution platform.
Appeals
Dispute a decision
Do you think we made the wrong decision about your claim?
Start by speaking with your claims handler to see if you can resolve the issue. If you're still dissatisfied, you can appeal to our review board within 6 months.
Email: omprovning@lassie.co
If you then want to take the matter further, there are boards you can turn to, such as ARN. You can also use the EU's online dispute resolution platform.