Support
Need help or have questions about your insurance? Then you can reach us at hej@lassie.co, in the chat on this website or via the Lassie app.
Other issues
Do you have questions about Lassie or the app? Then you can reach us at hej@lassie.co, in the chat here on the website or via the Lassie app. Do you have questions regarding marketing, collaborations or partnerships? In that case, please reach out to hej@lassie.co.
Visiting address
Surbrunnsgatan 14 114 27 Stockholm
Injuries
To make a claim, please email us at skador@lassie.co or call 010-183 98 18. Any questions about your claim should be sent to the same email or phone. Our claims department is open Monday - Friday between 09-17.
Your veterinarian also has the option of submitting a claim directly to us, something called direct settlement. In this case, your veterinarian reports the claim directly to us by email at direktreglering@lassie.co or by phone 010-183 98 18. Our opening hours are Monday - Sunday between 08-21 (except public holidays).
Billing address
Lassie AB Org. no. 559268-8310
Surbrunnsgatan 14
114 27 Stockholm
Complaints
For complaints regarding the insurance, please contact Lassie by e-mail at klagomal@lassie.co. Your case will be dealt with quickly, efficiently and carefully.
